Persimmon announces independent review after Help to Buy scrutiny

Persimmon has commissioned an independent review of its business after falling under scrutiny for poor practices under the Help to Buy scheme. The review will be led by an independent chair, Stephanie Barwise QC of Atkin Chambers, supported by a law firm. The review will report to the board and a timetable has been set for the initial findings to be presented in the final quarter of 2019. The findings of the final report will be made public. The review is expected to examine in detail, but is not limited to, the following areas: Customer care approach, systems and culture Snagging and finish rectification processes Speed and consistency of response to issues Construction inspection regime Quality assurance processes Advertising and marketing protocols Alignment of governance and incentives in meeting customer outcomes The review is expected to consult with a wide cross-section of stakeholders, including customers, suppliers, employees, trade bodies, local authorities, civil servants and experts across the wider industry. Persimmon chairman Roger Devlin said: “Persimmon is committed to listening carefully and changing rapidly as we seek to improve our reputation among the key stakeholders in the business. Our objective is clear: we must ensure that all our customers are provided with the care, service and high quality homes that they rightfully expect. An independent review is an important exercise which will establish whether the many changes we are making are going far enough and fast enough for the benefit of both our customers and our wider stakeholders in the business.” The UK housebuilder’s future access to Help to Buy is at risk as the government reviews its Help to Buy contract. The Times reported last month that James Brokenshire has become “increasingly concerned” over Persimmon’s leasehold sales, build quality and leadership accountability. To send feedback, e-mail anna.ward@egi.co.uk or tweet @annaroxelana or @estatesgazette