Homebuilding firm Bovis Homes is at the centre of a new row after an investigation by The Independent found that some customers had allegedly been offered rewards in return for completing positive satisfaction surveys.
Last year the company was awarded a 2-star rating by the House Builders Federation after a well-documented series of failings that left customers living in faulty homes.
Now, nine homebuyers have said that Bovis representatives offered them rewards if they agreed to fill in the HBF customer satisfaction form, the results of which are used to inform the annual ratings.
